Refund Policy

Online Fee Payment – Terms & Conditions

Refund Policy Overview

We are committed to providing a secure and hassle-free online payment experience. Refunds are considered only in exceptional cases involving verified technical failures.

Eligible Refund Scenarios

• Amount debited but transaction failed due to network or server issues
• No receipt or acknowledgment generated due to system malfunction
• Payment made but not credited to the institute due to technical error

Important Refund Guidelines

• Refund requests must be emailed within 7 days of the failed transaction
• Refunds are processed only to the original payment method
• Processing time may take 7–10 business days after verification
• No refund for errors caused by incorrect user-provided details

Users are advised to check internet connectivity and payment details carefully before proceeding with transactions.

Support Email: ssgeducation001@gmail.com